Responsible Gaming — Your Safety Comes First at kr18

1. Our Commitment to You

At kr18, responsible gaming is not an afterthought — it is a core part of how we operate. We know that for most players in Bangladesh, gambling on kr18 is a fun recreational activity enjoyed alongside cricket, esports, and slots. But we also know that for some people, gambling can become problematic over time. Our role is to provide every player with the tools, the information, and the direct support needed to keep gambling enjoyable and within personal limits.

kr18 invests in responsible gaming technology, trains its customer support team to spot and assist players who may be struggling, and makes all self-help tools accessible directly from within your account settings at any time — no need to contact us first. Every responsible gaming interaction is treated with complete confidentiality and zero judgment.

3. Setting and Managing Deposit Limits

Deposit limits are one of the most practical tools for keeping your kr18 gambling within a budget you are comfortable with. You can set a daily, weekly or monthly deposit limit from your account settings at any time. Once a limit is set, it applies immediately. You can request an increase at any time and it takes effect straight away. If you wish to reduce your limit, the reduction takes effect after a 24-hour cooling-off period — a deliberate design that protects you from making impulsive decisions in the heat of the moment.

We recommend that all kr18 players in Bangladesh set a deposit limit when they first create their account. Treating your kr18 balance like a personal entertainment budget — similar to money you might spend on a meal out or an evening with friends — is one of the healthiest ways to approach online gambling. Never deposit money you cannot afford to lose, and never chase losses by depositing beyond your usual limit.

5. Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income or background. Recognising the early signs is the most important step towards getting help. The following patterns may indicate that gambling is becoming a problem:

• Spending more money on gambling than you originally planned or can realistically afford.
• Chasing losses — continuing to bet in order to recover money you have already lost.
• Neglecting work, family or social responsibilities because of time or money spent gambling.
• Feeling anxious, irritable or restless when not gambling or when trying to cut back.
• Borrowing money, selling personal items or hiding financial problems in order to fund gambling.
• Lying to family or friends about the time spent on gambling or the amounts lost.

If you recognise any of these signs in yourself or in someone you know, please do not hesitate to reach out. kr18's support team is available to help, and the tools in your account settings can be activated immediately. Asking for help is a sign of strength, not weakness.

7. Getting Help and Support

If you feel that gambling is becoming a problem for you or someone you care about, kr18's customer support team is here to help. Our team is trained to handle all responsible gaming enquiries with full confidentiality, empathy and without judgment. We can help you activate the relevant account tools, walk you through self-exclusion, and point you to the right resources.

kr18 also encourages players experiencing gambling-related difficulties to speak openly with a trusted family member, friend or healthcare professional. Seeking help early makes a real difference. Remember: gambling at kr18 is meant to be enjoyable, and your wellbeing always comes before any game.